How Website and Project Inquiry Information Is Handled

This Privacy Policy applies to personal information collected through the Roger’s Windows website, website forms, website-related email communications and any website account or authentication feature made available through the site.

It does not replace privacy notices or contractual terms that may apply to employees, applicants, vendors, active projects, payment processing, warranties or another relationship handled through separate documents or systems.

Depending on your interaction with the website, the following categories of information may be collected:

• Identifiers and contact details: name, email address, telephone number, mailing address or other contact information you provide.
• Project and property information: service address, project type, product interests, opening descriptions, approximate measurements, preferred timing, budget context, photographs and notes.
• Communications: messages, form submissions, email correspondence, call-back requests, attachments and records of customer-service interactions.
• Account and authentication information: username, account email, login events and password-reset activity when an authorized website account feature is used. Passwords are managed through WordPress authentication and are not displayed in readable form to website administrators.
• Technical and usage information: IP address, browser type, device type, operating system, referring page, pages viewed, timestamps, approximate location derived from network information, error logs and security events.
• Cookie and preference information: session identifiers, consent choices, login status, language or display preferences and similar browser-stored information.

The website is not designed to collect Social Security numbers, government identification numbers, financial account credentials, medical records or other highly sensitive information through a general contact form. Do not submit that information unless an authorized representative specifically requests it through an appropriate channel.

Information may be collected directly from you when you complete a form, send an email, call from a website link, request an estimate, upload a file, create an authorized account or otherwise communicate with the team.

Technical information may be collected automatically by the website, hosting environment, security tools, analytics tools, content delivery services or similar technology used to operate the site.

Information may also be received from a property owner, contractor, property manager, referral source, service provider or another person involved in a requested project, when permitted by law.

• Respond to questions, estimate requests, service inquiries and other communications.
• Understand the requested project, route the inquiry and arrange follow-up with the appropriate location or team member.
• Prepare, discuss or administer estimates, selections, scheduling and project-related next steps.
• Operate, maintain, troubleshoot, secure and improve the website and its forms.
• Prevent spam, abuse, fraud, unauthorized access and other security incidents.
• Maintain business records, resolve disputes and comply with legal, accounting, insurance and regulatory obligations.
• Send service-related communications and, where permitted, relevant business updates. Promotional messages may be stopped using the method provided in the message or by contacting the team.

The website may use cookies, local storage, pixels, log files and similar technologies. Some are necessary for basic functions such as security, authentication, form operation, preference storage and session management.

Other technologies may be used to understand traffic, page performance and general website use. The available controls depend on the technology actually enabled. Browser settings may allow you to delete or block cookies, but disabling necessary cookies can affect login, forms or other website features.

Embedded maps, videos, fonts, spam-prevention tools or other third-party features may receive technical information when the feature loads or is used. Their handling of information is governed by their own notices and settings.

Personal information may be disclosed to vendors and service providers that support website hosting, email delivery, form processing, cybersecurity, spam prevention, analytics, data storage, customer communication, professional advice and related business operations.

Information may also be disclosed to contractors, manufacturers, suppliers or project participants when reasonably necessary to evaluate or fulfill a requested service and when the disclosure is consistent with the context of the inquiry.

Information may be disclosed when required by law, court order or legal process; to protect rights, safety and property; to investigate misuse or fraud; or in connection with a merger, financing, reorganization, sale of assets or similar business transaction subject to appropriate protections.

The website is not intended to operate as a data brokerage service or to sell personal information for money. Certain analytics, advertising or embedded technologies can be treated as “selling,” “sharing” or targeted advertising under some privacy laws even when no money is exchanged.

If technology that creates an applicable opt-out right is enabled, the website will provide the notice and opt-out method required for that use. Where legally required, recognized browser-based opt-out preference signals, such as Global Privacy Control, will be processed for the browser or device sending the signal.

Roger’s Windows does not knowingly sell or share the personal information of consumers under 16 years of age.

Information is retained for as long as reasonably necessary for the purpose for which it was collected, including responding to an inquiry, administering a project relationship, maintaining business records, protecting the website, resolving disputes and satisfying legal, tax, accounting, insurance or warranty obligations.

Retention periods vary by category and context. Relevant factors include whether an inquiry became a project, whether the information is needed for customer service or warranty history, the sensitivity of the information, applicable limitation periods and legal recordkeeping requirements.

Information that is no longer reasonably necessary may be deleted, de-identified or securely archived, subject to technical backup cycles and lawful exceptions.

Reasonable administrative, technical and organizational measures are used to protect information against unauthorized access, loss, misuse, alteration and disclosure. Measures may include access controls, authentication, updates, backups, security monitoring and limits on the information requested through public forms.

No website, email system, transmission method or storage environment can be guaranteed completely secure. Use caution when deciding what information to send electronically and contact the team before sending information that requires a more secure method.

• Communications: Ask the team to update your contact preferences or stop non-essential promotional communications.
• Cookies: Use available website controls or browser settings to manage cookies and local storage.
• Account information: Use the authorized login or password-reset process, or contact the team regarding an account issue.
• Correction or deletion request: Contact the team and describe the information or communication involved. Some records may need to be retained for lawful business purposes.

To the extent the California Consumer Privacy Act, as amended, applies to Roger’s Windows and the information involved, California residents may have rights to request:

• The categories and specific pieces of personal information collected about them.
• The categories of sources, business purposes and categories of recipients associated with that information.
• Deletion of qualifying personal information, subject to legal exceptions.
• Correction of inaccurate personal information.
• Opt out of a qualifying sale or sharing of personal information.
• Limit qualifying uses and disclosures of sensitive personal information, when that right applies.
• Receive equal service and pricing without unlawful discrimination for exercising an applicable privacy right.

A particular right may not apply in every situation. For example, records may be retained when reasonably necessary to complete a transaction, maintain warranty or project records, detect security incidents, comply with law or exercise legal claims.

A privacy request may be submitted through the Contact page, by email or by calling either listed business location. Clearly identify the request as a privacy request and include enough information to locate the relevant records.

Reasonable verification may be required before access, correction or deletion information is provided. Verification may involve matching information already maintained, confirming control of an email address or requesting additional details appropriate to the sensitivity of the request.

An authorized agent may submit a request where permitted by law. Roger’s Windows may request proof of the agent’s authority and may contact the consumer directly to verify identity or confirm permission, unless an applicable legal document provides otherwise.

The website is intended for property owners, tenants with appropriate authority, contractors, business representatives and adults seeking windows, doors, glass or related services. It is not directed to children under 13.

Roger’s Windows does not knowingly collect personal information online from children under 13. A parent or guardian who believes a child submitted information may contact the team to request review and appropriate deletion.

The website may link to maps, social networks, manufacturers, service providers or other external websites. Roger’s Windows does not control the privacy practices, security or content of those external services.

Review the privacy notice and settings of a third-party service before providing information to it. Opening an external link or embedded feature may allow that provider to collect information directly from your browser or device.

This policy may be updated when website features, service providers, information practices or legal requirements change. The “Last updated” date identifies the version displayed on this page.

Material changes may be highlighted on the website or communicated through another reasonable method when required by law. Earlier versions may be retained for business and compliance records.